Contact us
Need help with an order, shipping, or refund? Drop us a line â we typically respond within 1 hour on weekdays.
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For any inquiry, write to:
We respond within 1 hour on weekdays, within 24 hours on weekends.
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Call center hours
Monday â Friday: 09:00 â 19:00 CET
Saturday: 09:00 â 13:00 CET
Sunday: closed
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Headquarters
Dollar Media Technology Limited
Kam Fone Mansion, 16 Kamfong Street
Mong Kok, Hong Kong
Italy
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Frequently asked questions
Before reaching out, take a look at the FAQs â you might find an immediate answer: